If you are receiving a “Login Failed” error message then this is usually the result of restricted account access due to accessing multiple accounts or suspended account information. If you have accessed multiple accounts then your account access will be temporarily restricted and restored as the system begins to trust your account again.
If you have suspended account information then you will be permanently restricted from accessing your account. If you believe you have had your account information suspended in error please contact our support team and let us know by clicking “Submit a Ticket” on the right of this page. Alternatively, you can also contact support by emailing firstname.lastname@example.org.