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Order Canceled but Still Charged

Last Updated: Jan 26, 2016 01:24PM MST

When making payment on our web site we *Pre-Authorize your credit card for the payment amount. If your order does not pass verification and is canceled the pre-authorization will be voided and no funds will be captured from your credit card.


The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.


If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.


We apologize for the inconvenience.


* Wikipedia Pre-Authorization Description

Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.

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