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Support Center

Order Not Delivered

Last Updated: Dec 04, 2017 08:33AM MST

You may have not received your order for one of the following reasons:

1. Your order may already be delivered, please double check your account order history on your account control panel.

2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 30 minutes.

3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.

4. Your order did not pass the verification and was cancelled by the automated system in place.

5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.

6. Account was not created correctly, so order was not processed

7. You mistyped your login email or personal information and the order was approved to the account created with the incorrect email.


If you require further assistance please contact support by clicking “Submit a Ticket” on the right of this page. Alternatively, you can also contact support by emailing

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